Terms & Conditions

Here you can find out what our refund policy is and other legal things about our tours.

Pricing: All prices are in New Zealand dollars (NZ$) unless otherwise stated, and includes New Zealand Goods and Services Tax (GST) of 15%. Prices include all transport, entry fees, meals or snacks, unless otherwise stipulated, and exclude any other discretionary spending.

Child Rates: Our child rate is 5 – 11 years for all tours. Infants and children below the age of 5 are free of charge for all tours unless stipulated.

Tour commentary: Commentary on all our tours is in friendly and easy to understand English language.

Health & Fitness: Our tours are conducted mostly on foot so do require moderate physical fitness to fully enjoy the activities. Please inform us of any health issues you may have that are likely to limit your participation on the tour or could put you or others at risk during the tour. We reserve the right to decline a guest who, in our opinion, may be at risk due to any medical conditions they may have or who may put fellow travellers at risk.

All WCT guides are qualified in First Aid and carry first aid equipment while guiding, with back-up equipment in the vehicle, to maximise your safety in all situations.

Travel Companions: By travelling in a small group of people from diverse backgrounds and ages, our guests maintain intimacy with the guide while relaxing and enjoying the company of other like-minded people. Our tours are often the starting point for lasting friendships that continue long after the return home. To make sure you have the best experience possible, we trust your travel companions will add to your pleasure, not detract from it. Therefore, guests who by their actions are significantly degrading the experience of other guests may be asked to leave the tour at the discretion of the guide.

Indemnity: WCT (including their employees, contractors, agents, officers and directors) accepts no liability whatsoever for any loss, damage or injury (whether direct or indirect or consequential) suffered by the guest or any person associated with the guest in relation to the booked activity. All activities have elements of risk and all guests undertaking any tour do so voluntarily and at their own risk.

WCT reserves the right to cancel any tour or part thereof at its sole discretion for (but not limited to) any of the following reasons:

a) adverse weather conditions causing safety or any other concerns

b) lack of numbers participating in a tour

c) unsuitability of guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a guest unsuitable or unfit to participate in the tour

d) any issues that could compromise the quality of the tour or the safety of the guests

e) any other circumstances which are beyond the reasonable control of WCT

If for unforseen circumstances a change in itinerary or activity is unavoidable, WCT will make every effort to ensure alternative activities are of the same high quality and will keep route modifications to a minimum.

Cancellation/Refund policy: If a tour is cancelled more than  30 days before the tour date, there will be no charge and a full refund will be made to the original purchaser. Between 30 days and 48 hours of the tour date, a 20% charge will be made and you will be refunded 80% of your payment. Within 48 hours of your tour date or if you are a no-show on the day, there will unfortunately be no refund.

Photos: It is entirely possible that we would want to publish photographs of our guests enjoying the many activities that we offer. If you specifically do not wish to have your photos published, please do let us know.

Smoking: Under the provisions of the Smoke-free Environments Act 1990 (and the Smoke-free Environments Amendment Act 2003), smoking is not permitted at any time in any of our vehicles, or in the Auckland Regional Parks. Guests must also observe any smoking restrictions of our co-service providers.

Personal information: WCT has committed to safeguarding your personal details on this website by SSL Certification of every web page, and we remain legally bound by all laws concerning the protection of personal information. WCT will keep your information confidential and will never pass your information on to third parties for marketing or sales purposes.  All information is kept securely and can only be accessed by the directors of WCT.

Agreement: All guests agree to adhere to any instructions in relation to the activity from the guide at all times. These terms are subject to rights and remedies you have under the Consumer Guarantees Act 1993, and notwithstanding the substantial Public Liability Insurance that WCT carries, it is strongly advised that all travellers obtain travel insurance for the duration of their trip. This protects you financially from unforeseen circumstances such as illness, family emergencies, lost luggage, or other situations that may affect your travel plans.

Disclaimer: WCT has made all reasonable effort to ensure the details on this website are accurate. However, we make no guarantees about the accuracy or completeness and disclaim all liability arising from any errors or omissions that may appear.

About Us

White Cloud Travel is an exclusive guided touring service specialising in small group tours of New Zealand. We are happy to cater for family groups looking for an insight into the wonderful upper and central North Island and our largest city Auckland, “The City of Sails”.

Follow Us

    

Explore Our Tours

Visit our Tours and find your dream tour in New Zealand.

Contact

Geoff Dunne & Lily Sha
info@whitecloudtravel.com
+64 09 817 5973